Lion + Wolf will accept returns or exchanges of any full price merchandise within 30 days of receiving your order. Please note that all sale items and custom items are final sale and cannot be returned or exchanged.
To initiate a return, please get in touch with us at firstname.lastname@example.org and let us know your order number and what you’d like to return. We will provide you with instructions for mailing merchandise back.
Refunds are issued to the original form of payment and are processed within 15 business days of receipt of returned merchandise. You will be refunded the purchase amount and any applicable sales tax, but shipping charges are non-refundable.
Customers are responsible for paying return and exchange shipping costs unless the item is damaged or incorrect. Return shipping will most likely cost you more than our flat rate shipping, so to avoid costly return shipping fees, please double check that you have chosen the correct size before ordering! Please see our Size Guide to find the perfect size bed. Lion + Wolf cannot be held responsible for items lost or damaged during return shipment, so we highly recommend customers use an insured and trackable mail service when making returns.
If you were sent the wrong item or believe your product has a manufacturing defect, please send an email to email@example.com within 7 days of receipt so we can resolve the situation. We will accept the item for replacement with proof of purchase, along with a return of the defective/damaged merchandise; we will issue a complimentary return shipping label to return the defective/damaged merchandise. We are unable to accept any items for return or exchange without proof of purchase or proof of damage/defects.
Unfortunately, we are not responsible for, or able to repair, damage caused by regular wear and tear or destructive habits such as chewing. While we designed our beds using durable fabrics and a hidden zipper, at the end of the day fabric and zippers are no match for dog teeth! If your pet is a chewer, we recommend that she uses her bed only when supervised and perhaps try to redirect her attention to an appropriate chew toy (hopefully something that she deems tastier than fabric).
We reserve the right to modify our returns policy at any time. We reserve the right to exclude large orders from this return policy; in this case, we will send an email to the email address provided during checkout, notifying you that your order is ineligible for returns and give you the option to cancel your order.
Due to the squishy nature of pillows, please note that sizes are approximate and may vary slightly.
We HIGHLY recommend measuring your pet prior to ordering to avoid costly return shipping fees.
Collars should be tight enough that they can’t slip off, but loose enough to fit a few fingers in between the neck and the collar.
Using a soft measuring tape, measure around the base of your dog’s neck. For optimal comfort, add roughly two inches to the measurement. You should be able to fit two fingers in between the tape measure and the dog’s neck.