We ship orders from Monday – Friday, excluding holidays. Many of our products are made to order and we do our best to ship orders ASAP. All orders will be shipped within 6 business days unless we notify you otherwise (normally we ship much sooner than this); orders received after 12pm EST will be processed the next business day. Once your order has been shipped, we will send you a notification email with details about your shipment.
All shipping charges are non-refundable.
Our pet beds are comprised of two parts: an outer cover and a pillow insert. We often ship our pillow inserts directly from our manufacturer in California, and then send the pet bed cover in a separate parcel. The two packages should arrive within a few days of each other, but if you are concerned about where the second package is, please contact us!
To reduce shipping costs, we vacuum pack all our pet bed pillow inserts. To restore the pillow to its normal size, carefully tear open the plastic bag (do not use scissors or a blade, or you may damage the pillow), and your pillow will bounce back to life! You can help it along by shaking it out, but please allow 24-48 hours for it to fully expand.
If you would like us to send your pet bed fully assembled and not vacuum packed, please email us so we can send you a customized shipping quote.
Unfortunately, we aren’t able to deliver to PO Box addresses, so please ensure you provide a physical address when you place your order. If a PO Box address is entered at checkout, we will reach out to you to arrange an alternate shipping address.
Please double check that you have given us the correct shipping address! If you need to change your delivery address, get in touch with us ASAP so we can make a change prior to shipment. We do not offer replacements for items sent to addresses entered incorrectly by the customer. If a package is returned as undeliverable because of an incorrect shipping address, or the delivery is refused, we will refund you the order total minus any shipping costs.
We charge 6.25% sales tax on orders shipped within Massachusetts; all other shipping destinations in the USA are not charged sales tax. International customers are responsible for all customs duties, sales tax and related fees, which are charged at the discretion of your country's customs agency.
If you’d like to send your order as a gift, please let us know by writing “Gift” in the notes section of your Cart; we will include a gift receipt with the order, and we are also happy to include a personalized note with the gift - just let us know what you’d like to say! We love a special unboxing experience as much as the next guy, so all orders are wrapped in brown kraft paper and baker’s twine and finished with a L+W sticker (plus a little treat for fuzzy friends that may dislike the mailman).
Custom pet beds are made just for your four-legged friend, so please note that custom orders are final sale and cannot be returned or exchanged; because of this, please ensure you pick the right size bed. Get in touch with us if you have any questions about choosing the correct size or take a look at our Size Guide for more information.
For orders within the contiguous United States, we are happy to offer a flat rate shipping fee of $10 per pet bed. For Canadian customers, we offer $30 flat rate shipping per pet bed via USPS/Canada Post.
Pet bed covers cost $6 each to ship anywhere in the USA, and $15 each to Canada, Australasia and Western Europe.
Orders shipped via Flat Rate will be delivered by either USPS or UPS Ground; we will choose the best service based on your shipping address. Transit times will vary based on the delivery location, and order shipped this way usually arrive within 3-10 days from the ship date.
Pet beds are pretty bulky items to ship, so to keep shipping costs economical, we recommend using Flat Rate shipping whenever possible. However, if you need your order to arrive quickly, please get in touch with us before placing your order by emailing email@example.com and let us know what you’d like to order, when you need your order to arrive, and where it will be shipped. We will provide you with a shipping quote and let you know what delivery options are available.
We offer flat rate shipping fee of $15 for pet bed covers to Canada, Western Europe, Australia and New Zealand. If you live somewhere else in the world, please shoot an email over to firstname.lastname@example.org with your zip code/post code and the items you are interested in ordering so we can put together a quote just for you!
To keep shipping as economical as possible, you can buy a pet bed cover (which is much smaller to ship than a pet bed including pillow) and stuff it with bed pillows, blankets or other pet beds you already have, or order from one of our International Stockists.
Please note that import duties, taxes and fees are the buyers’ responsibility and are not included in shipping rates - we aren't able to tell you what these charges will be but if you email us, we can help guesstimate the approximate customs fees you'll be charged.
We do not accept credit card payments for orders being shipped to freight forwarders. If you would like us to ship your item to a freight forwarder, please contact us to pay for your order; we accept wire transfers or US money orders for these types of orders and will process your order once payment has cleared. We will cancel orders placed on our website that have a freight forwarder as the recipient, and we will contact you to arrange alternative payment.
Due to the squishy nature of pillows, please note that sizes are approximate and may vary slightly.
We HIGHLY recommend measuring your pet prior to ordering to avoid costly return shipping fees.
Collars should be tight enough that they can’t slip off, but loose enough to fit a few fingers in between the neck and the collar.
Using a soft measuring tape, measure around the base of your dog’s neck. For optimal comfort, add roughly two inches to the measurement. You should be able to fit two fingers in between the tape measure and the dog’s neck.