The majority of our products are made to order, so please allow 1-2 weeks for your order to be made and shipped. If you need to receive your order by a specific date, please email us and will do our best to accommodate your request. Once your order has been shipped, we will send you a notification email with details about your shipment.
All shipping charges are non-refundable.
We usually ship or pet beds in TWO SEPARATE PACKAGES: one will contain your dog bed cover, and the other will contain your pillow insert. The two packages should arrive within a few days of each other, but if you are concerned about where the second package is, please contact us!
To reduce shipping costs, we vacuum pack all our pet bed pillow inserts. To restore the pillow to its normal size, carefully tear open the plastic bag (do not use scissors or a blade, or you may damage the pillow), and your pillow will bounce back to life! You can help it along by shaking it out, but please allow 24-48 hours for it to fully expand.
Please double check that you have given us the correct shipping address! If you need to change your delivery address, get in touch with us ASAP so we can make a change prior to shipment. We do not offer replacements for items sent to addresses entered incorrectly by the customer. If a package is returned as undeliverable because of an incorrect shipping address, or the delivery is refused, we will refund you the order total minus any shipping costs.
We charge 6.25% sales tax on orders shipped within Massachusetts; all other shipping destinations in the USA are not charged sales tax. International customers are responsible for all customs duties, sales tax and related fees, which are charged at the discretion of your country's customs agency.
If you’d like to send your order as a gift, please let us know by writing “Gift” in the notes section of your Cart; we will include a gift receipt with the order, and we are also happy to include a personalized note with the gift - just let us know what you’d like to say!
Custom pet beds are made just for your four-legged friend, so please note that custom orders are final sale and cannot be returned or exchanged; because of this, please ensure you pick the right size bed. Get in touch with us if you have any questions about choosing the correct size or take a look at our Size Guide for more information.
For orders within the contiguous United States, we are happy to offer a flat rate shipping fee of $11 per pet bed and $7.55 for pet bed covers.
Orders shipped via Flat Rate will be delivered by either USPS or UPS Ground; we will choose the best service based on your shipping address. Transit times will vary based on the delivery location, and orders shipped this way usually arrive within 3-10 days from the ship date.
Pet beds are pretty bulky items to ship, so to keep shipping costs economical, we recommend using Flat Rate shipping whenever possible. However, if you need your order to arrive quickly, please get in touch with us before placing your order by emailing firstname.lastname@example.org and let us know what you’d like to order, when you need your order to arrive, and where it will be shipped. We will provide you with a shipping quote and let you know what delivery options are available.
We are not currently offering international shipping. We will resume international shipping in early 2020.
We do not accept credit card payments for orders being shipped to freight forwarders. If you would like us to ship your item to a freight forwarder, please contact us to pay for your order; we accept wire transfers or US money orders for these types of orders and will process your order once payment has cleared. We will cancel orders placed on our website that have a freight forwarder as the recipient, and we will contact you to arrange alternative payment.
Due to the squishy nature of pillows, please note that sizes are approximate and may vary slightly.
We HIGHLY recommend measuring your pet prior to ordering to avoid costly return shipping fees.
Collars should be tight enough that they can’t slip off, but loose enough to fit a few fingers in between the neck and the collar.
Using a soft measuring tape, measure around the base of your dog’s neck. For optimal comfort, add roughly two inches to the measurement. You should be able to fit two fingers in between the tape measure and the dog’s neck.